If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will send a replacement or refund all or part of the purchase price. All you need to do is notify us within 5 days of receipt of your order. You may call us at 902-892-0339, come in person to our flower shop at 58 Allen St, or e-mail us at florist@vankampens.ca.

To guarantee the freshest bouquet possible, we may replace some stems in your arrangement for color or flower variety. While we always do the best to match the picture shown, sometimes different vases may be used. Any substitution made will be similar to the original design and be of equal or greater value.

Floral and Plant Substitutions

For bouquets and plants of one variety, such as roses or orchids, we focus on matching the floral type but may substitute for different colors.